Life’s Too Short To Work With Jerks

… but too long to label someone as such within 30 seconds of making their acquaintance.

A common theme across the Real Estate net is a gleeful willingness to drop a potential client like they’re hot if deep levels of compatibility with the affronted agent do not reveal themselves within five seconds of introduction. Talk down to me in our initial correspondence? Adios, muchacho! Dare to erect contact limitations or dictate a preferred method of communication? Bon voyage, bubba! Unilaterally impose any restrictions whatsoever upon our future relationship? Sayonara, sucka!

For a line of work that requires a teflon-coated epidermis, we Realtors can be a squishy bunch. In what other field would a business person refrain from taking on bill-paying work because the tone of an email seems mildly strident? A message from a complete stranger who is taking a leap of faith by merely initiating first contact via a spam-inviting contact form, mind you. No wonder so many in our ranks are crying the blues about the current state of the economy, as we appear slow to receive the memo that most no longer have the luxury of turning business away simply because a client lead has an annoying voice, a face reminiscent of the junior high bully, responds to painstakingly crafted emails in terse staccato bursts, or … heaven forbid, is just plain mean.

The horror … the horror …

There are, and there always will be, people I refuse to put in my car – pedophiles, overt racists/sexists/anything ‘ists. I will not tolerate personal abuse. Or Justin Bieber fans. Those rare sociopathic encounters notwithstanding, prematurely casting aside difficult personalities because I’d rather my job be stressless than profitable is not a winning formula for a career I’d like to see advance through another decade.

Business is hard if you are actually doing business. It is only easy if you are broke.

So give me your tired, your wary, your befuddled masses with whom you refuse to work because they have the audacity to treat you like the business you are, and not their best friend. I’ll sell them a house and go home to delouse.

The next five years in this business ain’t for sissies. If you think you can survive them by ignoring the tough customers, be grateful there are always job openings in La La Land.

No One Cares About The Fun Bubble

Open houses were how I made my initial bones in the Real Estate business. One of the tried and true methods for encountering the home buying public in its natural environment, it proved to be the old school prospecting technique that was the best fit for my sensibilities as a rookie agent. Why sit in a hermetically sealed cubicle, cold calling non-receptive “leads,” when those with an interest in a product type, if not the actual product I was hawking, would willingly walk through the front door and engage me in non-abusive conversation? Actual face time with actual consumers, you can’t beat it.

Lacking a single stalwart in my empty stable of listings at that nascent stage of my career, it wasn’t unusual for me to sit open the listings of colleagues. One in particular still stands out. A gorgeous semi-custom Spanish style home in McCormick Ranch, I couldn’t wait to throw my directional signs all over the neighborhood and wait for the inevitable human deluge. A planned community that is one of the few pockets that produces enough traffic to make the exercise worthwhile, chances were good that I would pick up a few decent buyer leads, if not sell the property on the spot.

The day before the scheduled open house, I met the owner at the property to introduce myself and assure him I was not a kleptomaniacal serial killer. Satisfied I wasn’t there to steal the toaster, he proceeded to give me the tour. I’d already previewed the home prior to selecting it as a viable open house candidate, but I was happy to oblige the owner’s turn as proud tour guide.

Until we got to the fun bubble.

A property that featured newer construction and more modern architecture than neighboring subdivisions, granite countertops, porcelain tile flooring and additional hot button features too numerous to count, and the poor, misguided soul had it in his mind that demonstrating the “fun bubble” feature in the swimming pool would sway potential buyers to slap their cash down on the barrel.  Now, I like fun, and I like bubbles, but frankly, this bubble was apathetic at best. As I have yet to encounter the buyer who includes a fun bubble amongst his/her criteria, however, the fun factor is largely irrelevant. Your pool could turn into a cauldron of unmitigated mirth at the turn of a rheostat, and I am still not demonstrating it to every buyer who walks through the front door. That’s not salesmanship. That’s “What do I have to do to get you in this house today?”

The oft overlooked component of selling is the ability to discern what is of material import to a prospective customer, and what is … well … a fun bubble.

Following a buyer around a home like the security guard at Ross is more likely to result in a restraining order than a ratified purchase contract. Selling the brushed nickel doorknobs, blood red curtains, pewter towel racks and five-bladed ceiling fan to the prospect who is only interested in the room dimensions is a losing proposition. You run the risk of chasing away a perfectly good buyer before reaching an item of any import to him, and/or missing a chance at the other prospect wandering down the opposite hallway unescorted while you yammer on about the Pella windows on a home that is $200,000 out of mark number one’s price range.

Enthusiasm and pride of ownership is commendable, but leave some mystery for the second showing. Gotta make sure the hook is firmly set before we can encapsulate your buyer in a bubble of home buying fun.

error

Enjoy this blog? Please spread the word :)